Privacy Policy

This privacy policy describes how Alpine Media Academy collects, uses, and protects your personal data when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection legislation.

The data controller responsible for the processing of your personal data is Alpine Media Academy, located at 12 Uraniastrasse, Zurich, Canton of Zurich, 8001, Switzerland.

What Personal Data We Collect

We collect personal data that you provide directly to us, as well as data that is collected automatically when you use our service.

Data you provide directly may include:

- Identity data, such as your name, title, and gender.

- Contact data, such as your postal address and potentially other contact details necessary for service delivery.

- Profile data, such as your username and password, interests, preferences, feedback, and survey responses.

- Application and enrollment data, such as information submitted during course applications, educational history, and professional background.

- Transaction data, including details about courses you have enrolled in, payments made to and from you, and details of services you have purchased from us.

- Communications data, including your correspondence with us via our service.

Data collected automatically may include:

- Technical data, such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.

- Usage data, such as information about how you use our site, products, and services.

- Cookie data, as described in our Cookies section below.

How We Use Your Personal Data

We use your personal data for various purposes, based on different legal grounds:

To perform a contract with you: We process your data to provide you with the services you have requested or purchased, such as course enrollment, access to course materials, processing payments, and communicating with you about your courses and account.

For our legitimate business interests: We use your data to operate and improve our online platform, develop new services, manage our relationship with you, conduct analytics to understand how our service is used, ensure the security of our systems, and for business management and planning. This is done where our interests do not override your fundamental rights and freedoms.

To comply with a legal obligation: We may process your data where required by law, such as for tax purposes, accounting, or responding to requests from public authorities.

With your consent: We may process your data for specific purposes where you have given us your clear consent, for example, sending you marketing communications about services we believe may be of interest to you, where consent is required by law. You have the right to withdraw consent at any time.

Specifically, we may use your data to:

- Provide and manage your access to our courses and online platform.

- Process your enrollment and payment for services.

- Communicate with you regarding your account, course progress, and service updates.

- Provide customer support.

- Improve our services and develop new courses.

- Personalize your experience on our site.

- Send you information you have requested or agreed to receive.

- Detect and prevent fraud and other illegal activities.

- Comply with applicable laws and regulations.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are given access to personal data only as necessary to perform their services and are obligated to protect the data.

Affiliates: We may share data with entities within the Alpine Media Academy group, if any, for internal administrative purposes and providing our services.

Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or legal process, or to protect the rights, property, or safety of Alpine Media Academy, our users, or others.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside of Switzerland or the European Economic Area (EEA). When we transfer your data internationally, we take steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws, such as by using approved standard contractual clauses or relying on the recipient's Privacy Shield certification where applicable (though Privacy Shield is no longer the primary mechanism, other safeguards are used).

Data Security

We have implemented technical and organizational measures designed to secure your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, including GDPR, you have certain rights regarding your personal data:

- The right to access: You have the right to request a copy of the personal data we hold about you.

- The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

- The right to erasure: You have the right to request that we delete your personal data under certain conditions.

- The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

- The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.

- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

- The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please submit a written request to us at the physical address listed at the beginning of this policy. We may need to verify your identity before responding to your request.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws. In Switzerland, the relevant authority is the Federal Data Protection and Information Commissioner (FDPIC).

Cookies and Similar Technologies

Our site uses cookies and similar technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings. Please refer to our separate Cookies Policy for more detailed information on how we use cookies.

Third-Party Websites

Our service may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the physical address provided, and we will take steps to remove the data.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.